3 stages to brand advocacy and co-creation
How purpose-driven brands win
The bar has been raised on customer satisfaction. Leading brands attain passionate fans who co-create the brand with online ratings, social media posting and irrational user-generated promotion.
WE NEED A NEW ADVOCACY SCORE
Beyond Net Promoter Scores and tracking consumers “likely to recommend,” the future will be built by companies who attain emotional brand equity defined by what this report terms as “Irrational AdvocacySM.”
Our findings show this phenomenon does not happen by accident, and yet it’s not beyond the control of a good brand management team. New research findings and emotionally intelligent technology provides insight to quantify and optimize passionate brand relationships.
- Purpose-driven branding drives the highest level of brand love: Irrational Advocacy.
- Brand love progresses in three achievable stages.
- Brand communities are built on “Why” rather than “What” a brand does to exist.
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