UNIFIED BRAND EXPERIENCE
No matter how big or small the project, we offer one neck to strangle - or hug 🙂
If each of your specialized vendors is only responsible for a narrow task, who is responsible for results? Consulting should end with more than a report to be debated or shelved. Beyond the report, we offer a content studio and technology to follow through to execution. Often moving in parallel process, this lets you innovate at the speed of trust.
YOUR BRAND IS WHAT IT DOES WHEN NOBODY'S WATCHING
Actions speak louder than advertising
BRAND PURPOSE IS NOT ANOTHER MARKETING GIMMICK
Your breakthrough will not depend on a brand strategy alone, but on internal alignment of employee beliefs and behaviors that speak louder than the advertising itself. We start with your "Why" and your "Way," but we alway finish with the "Work" of growing your business.
Creating brand platforms for world-leading brands, we’ve found the best way to lead a category is to create it. Leadership is not for the faint of heart. Our clients win through disruptive innovation in customer experience, culture alignment and media technology.
THE AUTOMATION OF RETAIL SERVICE
As consumers demand more digital connectivity with retail brands, mobile apps are where loyal consumer-brand relationships are being built. Mobile consumers spend 30% more and come back 67% more often. That's why we've moved our retail brands to 50% online ordering.
These retail app launches have achieved top rankings in the App Store, passing Facebook and Instagram apps for initial downloads.
THE TRANSFORMATION OF HEALTHCARE
Following the trends in retail, patient experience is evolving online as well. As an early innovator of online physician chats and support groups, we launched some of the first rich media and digital health platforms in the ’90s.
Today, the landscape is changing again. As patient health monitoring expands the health grid via wearables, it’s beneficial to work with the team who not not only pioneered ways to integrate with Epic, but owns the patent on caregiver party-line alerts.
Co-Creation bakes in love
THE PIE WE LOVE THE MOST IS THE PIE WE MAKE WITH THOSE WE LOVE
While technology enables a consistent service experience, culture eats technology for breakfast. Stakeholders who co-create the brand experience will delight and amaze customers in ways leadership could not have predicted or enforced.
Fire up Irrational Advocacy for your brand...
Opposition energy cancels out brand energy
CO-CREATION ENDS CONFLICT AND CONFUSION
If a brand fails to define a shared struggle, people struggle with each other. Your brand is not evaluated by what you say, but what you do. This means marketing must be in unity with those who deliver your product.
Branding exercises should occur regularly and should take advantage of your collective intelligence. If it's been a few years, your brand has probably fallen out of alignment.